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First Response is only a quick call away. If you’re in an accident, the team will be there to initiate the claims process on your behalf. We know that an accident is a stressful time – that’s why First Response is there to take over and ensure that everything runs smoothly, so you’ll never need to worry about getting the pay-out that you deserve.
Our expert team will facilitate information exchange, inspect the scene, take necessary photos, and initiate the claims process. From the moment we arrive, it’s all out of your hands, so you it’s one less thing to worry about at a difficult time.
We also offer our customers free roadside support in Grand Cayman 24 hours a day – simply call 94-FIRST (34778) and we will take care of the rest.
We offer a money-back guarantee for our Comprehensive policyholders, that we will process your claim within one working day of attending the accident scene. Where there are circumstances beyond our control, the start of the “one working day” may be adjusted accordingly. When you call us and we attend the accident scene, we will reduce your deductible by $100. If we fail to process your claim within one working day, we will reduce your deductible by an additional amount of up to $100 – Subject to the total reduction not being greater than 50% of your deductible.
Our Preferred Repairer network offers customers the opportunity to utilise the expertise and skills of a select group of expert motor repairers. These expert motor repairers have been chosen for their up-to-date technical qualifications, specialised equipment and proven track record to carry out repairs to a very high standard and exceptional customer service. All repairs will be backed by a guarantee and will be subject to inspection by one of our qualified motor engineers.
H & R Auto Body Shop
Airport Warehouse Building
10 Durham Dr Industrial Park
R & R Auto
47 Durham Drive
514 Walkers Road