First Response

Call our service on
94-FIRST (34778)

On-site Accident Assistance

First Response is only a quick call away. If you’re in an accident, the team will be there to initiate the claims process on your behalf. We know that an accident is a stressful time – that’s why First Response is there to take over and ensure that everything runs smoothly, so you’ll never need to worry about getting the pay-out that you deserve.

Our expert team will facilitate information exchange, inspect the scene, take necessary photos, and initiate the claims process. From the moment we arrive, it’s all out of your hands, so you it’s one less thing to worry about at a difficult time.

Free Roadside Assistance

We also offer our customers free roadside support in Grand Cayman 24 hours a day – simply call 94-FIRST (34778) and we will take care of the rest.

Money Back Guarantee

We offer a money-back guarantee for our Comprehensive policyholders, that we will process your claim within one working day of attending the accident scene. Where there are circumstances beyond our control, the start of the “one working day” may be adjusted accordingly. When you call us and we attend the accident scene, we will reduce your deductible by $100. If we fail to process your claim within one working day, we will reduce your deductible by an additional amount of up to $100 – Subject to the total reduction not being greater than 50% of your deductible.

Preferred Repairers

Our Preferred Repairer network offers customers the opportunity to utilise the expertise and skills of a select group of expert motor repairers. These expert motor repairers have been chosen for their up-to-date technical qualifications, specialised equipment and proven track record to carry out repairs to a very high standard and exceptional customer service. All repairs will be backed by a guarantee and will be subject to inspection by one of our qualified motor engineers.


H & R Auto Body Shop 
Airport Warehouse Building
10 Durham Dr Industrial Park
George Town

R & R Auto  
47 Durham Drive
George Town

Vampt Motors 
514 Walkers Road
George Town

What to do if you’re in an accident

  • Stop your car, switch of your engine,
    turn on your hazard warning lights
  • Check for injuries to yourself or others,
    call an ambulance if necessary
  • Remember to take all safety precautions
  • Call the police
  • Call First Response on 94-FIRST (943-4778)
  • Exchange name and address
  • Allow First Response to handle it from there.

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