Frequently Asked Questions

My Health Online is our dedicated online health insurance platform. It gives you 24/7 access to your plan details, usage data, and easy-to-use tools for managing your benefits.

Visit https://health.caymanfirst.com, select “Create a New Account”, and follow the self-registration steps. For detailed instructions, refer to our Member Registration Guide or contact healthcustomercare@caymanfirst.com.

Log in from any browser (no app required!) using your email and password to view your claims history, plan usage, benefits, and other insurance documents.

My Health Online helps you save time and stay informed. Easily track plan usage and claims history, and quickly access plan details, ID cards, and more on the go.

The platform’s user-friendly design makes it easy to find your claims history, benefits, and other important plan information. You can also view and download your ID card and check your eligibility.

Yes, My Health Online is protected by strong security measures, including data encryption and secure servers.

Click “Forgot password” on the My Health Online homepage and follow the instructions sent by email to reset your username or password. For help, contact us at healthcustomercare@caymanfirst.com.

General inquiries: healthcustomercare@caymanfirst.com or (345) 949-7028
Claims: healthclaims@caymanfirst.com
Benefits: healthbenefits@caymanfirst.com
Premium billing: healthbilling@caymanfirst.com